“Once, I spent an hour on the phone with a man who was in front of a hospital and threatened to shoot everyone if I didn’t find him a place for the night. » Lena (all first names have been changed), is a social listener at 115 in Paris. She is one of around sixty Samu social employees who receive the 3,000 daily calls made from the capital. “The call turned into a negotiation, while my superiors called the police. »
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