So you don’t become a victim of fake customer service, you must do this surefire trick!

1. Check Account Credibility

The first step you must take is to check the credibility of your account, OK? The thing is, on social media, original accounts usually have a blue check mark (verified). If it’s not there, check other information, such as the number of followers, the date the account was created, or whether there is a link that leads to the company’s official website.

2. Visit the Official Website

Second, don’t immediately believe information from social media accounts. It’s best to look for customer service numbers or contacts directly on the company’s official website. Typically, companies will list their official contacts on their “Contact Us” or “Contact Us” page.

3. Never Share Personal Information

Third, official customer service will never ask for personal data such as PIN numbers, OTP or passwords. If someone asks for these things, it’s definitely a fake account. Remember, keep your important data confidential!

4. Avoid clicking on random links

And finally, the fraud mode often involves fake links that look official. Be careful if there are customer service accounts that send links via DM or chat, especially if they ask you to enter important data. Make sure the link comes from the company’s official domain.

These are effective and simple tips that can prevent you from the dangers of fake customer service. In order to further avoid this type of fraud, you can also follow the tips from the DANA digital wallet application.

To protect its users from digital fraud, DANA launched the #AwasBadManTraps campaign and provided prevention education through the following tips!

Monitor

The first thing you need to pay attention to is to always check the authenticity of the customer service that contacts you. For example, if someone contacts you and claims to be DANA Customer Service, you need to be aware and detect it. The reason is, DANA Customer Service no longer serves complaints via WhatsApp.

Apart from that, DANA only serves complaints and complaints via DIANA on the DANA application, email help@dana.id, DANA call center 1500 445, as well as DANA Indonesia’s official social media. So if someone claims to be DANA Customer Service on WhatsApp, or other platforms not mentioned above, that means it is a fake Customer Service method.

Confirmation

If you are aware and detected, the next step is to confirm via the DANA Protection feature in the DANA application. In this feature, you can check whether the number, link or social media account that contacted you is really from DANA or not.

The method is easy, you just copy and paste the number, link or social media account in the section provided. After that, you will find out whether it is genuine or not.

What you need to remember is that DANA Customer Service never contacts DANA users first without a report. So, if someone claims to be DANA Customer Service and contacts you without your report, it means that the customer service is fake.

Report

Finally, you can report the person who contacted you if it is proven that it came from an untrusted source. You can report it via the DANA Protection feature in the DANA application. At DANA Protection, a report button has been provided which will directly direct you to services from Komdigi.