:strip_icc():format(jpeg)/kly-media-production/medias/5088469/original/077587600_1736484894-Depositphotos_182500516_L.jpg?w=1200&resize=1200,675&ssl=1 "5 Characteristics of Fake Customer Service, Be Careful of the Methods So You Don’t Lose!")
Liputan6.com, Jakarta Fake customer service is now one of the most popular modes of online fraud. This method is increasingly developing because many people are not suspicious and immediately believe when contacted by “customer service” from large companies. In fact, it’s actually just a trick by fraudsters to trap victims.
Usually, these fraudsters will pretend to be friendly, use polite language, and even mention the names of well-known companies. The goal? Let us believe that they are really part of the customer service team.
They often use reasons such as helping resolve transaction problems or confirming account data. But behind it all, they are actually after our personal information.
If we are not careful, the personal data we provide can be misused, even causing money in our accounts to disappear. Therefore, it is very important to always be alert and not be easily trusted.
Apart from that, you also have to know the characteristics of fake customer service, you know, what are they?
Unreasonable requests for personal information
One of the easiest ways to know that you are dealing with fake customer service is that they ask for sensitive personal information. For example, they may ask for your PIN number, password, OTP (One-Time Password), or bank account info.
Why is this dangerous? The thing is, a real company would never ask for sensitive data like that via email, chat, or telephone. If someone asks, it’s almost certainly the work of a fraudster who wants to steal your data!
Unsolicited Contact
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If someone suddenly claims to be from customer service and you’ve never contacted them before, that’s already a red flag. For example, they say your account is frozen or there is another problem that you need to solve quickly.
Why is this dangerous? Because usually, companies will only contact you if you contact them first or there is a clear interaction. If they suddenly appear for no reason, chances are it’s just a scam trick to trap you!
Use Unprofessional Language
Check how they speak or write. If the language style is strange, stiff, or unusual, for example something like, “We found your complaint has been logged,” or even contains typos, it could be the work of a fraudster.
Why is this dangerous? The thing is, large companies usually have clear and professional communication standards. If the language is messy or sloppy, that’s a sign that the message may be unofficial or fake.
Use an Invalid Number
If “customer service” contacts you using a telephone number or email that is not on the company’s official website, that is already a big sign that it is a scam.
The thing is, big companies will usually only contact you via a verified number or email. If the contact info is unclear or invalid, fix it is not from an official company. Don’t just believe it, OK!
Give Instant Solutions
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Scammers often offer instant solutions or demand immediate payment. For example, they could say that you need to pay some money to keep your account active or avoid closure.
Legitimate companies will not ask for sudden payments, especially in very urgent situations. If someone directs you to make a quick transaction without a clear explanation, you should be alert.
Well, one of the other characteristics of fake customer service is that it claims to be from DANA. So that its users can always be safe, DANA also provides several #Beware ofBadManTraps tips that can be applied to avoid fake CS mode.
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Monitor
Yup, if someone contacts you and claims to be DANA Customer Service, you need to be aware and detect it. The reason is, DANA no longer has Customer Service via WhatsApp.
Apart from that, DANA only serves complaints and complaints via DIANA on the DANA application, email help@dana.id, DANA call center 1500 445, as well as DANA Indonesia’s official social media. So if someone claims to be DANA Customer Service on WhatsApp, or other platforms not mentioned above, that means it is a fake Customer Service method.
Confirmation
If you are aware and detected, the next step is to confirm via the DANA Protection feature in the DANA application. In this feature, you can check whether the number, link or social media account that contacted you is really from DANA or not.
The method is easy, you just copy and paste the number, link or social media account in the section provided. After that, you will find out whether it is genuine or not.
What you need to remember is that DANA Customer Service never contacts DANA users first without a report. So, if someone claims to be DANA Customer Service and contacts you without your report, it means that Customer Service is fake.
Report
The final step, you can report the person who contacted you if it is proven that it came from an untrusted source. You can report it via the DANA Protection feature in the DANA application. At DANA Protection, a report button has been provided which will directly direct you to services from Komdigi.
Apart from that, you can also send reports to email help@dana.id or DANA call center 1500 445 and DANA Indonesia’s official social media. Don’t forget to immediately block and report fake numbers or social media that contact you as soon as possible.
Other Safe Tips
To be safer, you can follow these tips:
- Don’t just click on links or fill out forms from unknown parties on behalf of DANA.
- Do not download & install the DANA application from links shared in instant messaging groups, such as WhatsApp, Telegram & others.
- Always keep your PIN & OTP code secret, never share it with anyone, including DANA.
- Immediately report and block the WhatsApp number in the name of DANA.
- DANA’s official social media account is the only one with the blue tick. Don’t be fooled by other similar accounts.
So, those are the characteristics of fake customer service roaming the digital world today. Last but not least, don’t forget to download and use the DANA application now!
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