This Sunday, Mexicana de Aviación announced that the routes to and from Acapulco, Campeche, Guadalajara, Ixtapa, Nuevo Laredo, Puerto Vallarta, Uruapan and Villahermosa They will stop operating as of Monday, January 6, 2025.
These cancellations have affected thousands of airline users, who had reservations to travel soon..
Next, We explain how you can request a refund and what options Mexicana offers for passengers affected by these changes:
If your flight was suspended, the airline makes a form available to its customers to request a refund, which you can find here: https://goo.su/Nq6wEGi.
In this request for protection for a canceled flight, People who want to recover their money must have the following information: name of the person requesting the refund, reservation locator, telephone number, origin route and destination route.
It should be noted that passengers can also select a change of date and route to travel to or from AIFA, Ixtepec, Palenque or Ciudad Victoria, either on a single or round trip flight.
Once you enter all the data, all you have to do is click the “Submit” button. When this option is chosen, the refund will be requested by the airline.
Due to the impact, users will be entitled to 25% compensation on the amount paid for the flight.as well as a discount code on your next purchase with Mexicana. According to the company, to obtain these benefits you must send an email to the address sac@mexicana.gob.mx with the following information:
- Passenger’s name.
- Locator code (6 letters).
- Name of the Bank.
- Name of the bank account holder.
- Account No.
- CLABE Interbank. (18 digits)
- Owner’s RFC.
- The refund will be made by bank transfer.
Once the request is generated, no change of date or route can be requested, since the ticket will be automatically canceled for refund evaluation.
SV