To ensure customers continue to get the best service during the long Christmas and New Year holidays, XL Axiata has prepared a customer service team that is on standby 24 hours a day, 7 days a week.
As many as 500 customer service officers will support customer needs through call centers and digital care.
Various facilities and infrastructure are also provided to facilitate access to services, both via telephone and digital.
Customers can use XL Center online services, myXL and AXISnet applications, as well as digital channels such as email, Facebook, Instagram and the Live Chat feature. All of these channels are ready to provide solutions to various questions, from service complaints to product information.
Apart from that, XL Center is present in 90 locations in various cities in Indonesia, some of which continue to operate on Christmas Day and New Year, especially in shopping centers or malls.
In previous years, the volume of customers who contacted call centers and digital care during long holidays tended to decrease compared to normal days.
Customers also often ask about topics such as internet package services, roaming, number and card activation, and guides for using the myXL and AXISnet applications.