The Guadalajara City Council and the concessionaire company Aabsa Eagle They have faced the challenges in terms of garbage collection, ensuring that this public service is perceived as “efficient” among the people of Guadalajara.
According to the most recent survey “Citizen Perception Study: Evaluation of Public Services in Guadalajara”presented by the agency “Alternativa Consultores”, 67.73% of the participants assure that the garbage collection service is reliable.
“I like that in my neighborhood we know what day it is going to happen… and more or less at what time, so we can go to the market or run errands without worrying about having to wait for them,” says Mrs. Sara, from Colonia Jardines Alcalde.
“What I like about the garbage service is that they take everything away. I had lived in other places and, sometimes because of the rush, they didn’t take everything, but here they pass at a good pace and take all our bags,” says Felipe, from Colonia Polanco.
Based on the survey, it was possible to improve the rating presented in past years. In general, on a scale of 1 to 10, the people surveyed give an average rating of 7.28 to the satisfaction of garbage collection in Guadalajara. This rating exceeds the 7 reported in the “Municipal Services Evaluation” survey undertaken by Ice Research in 2023.
To the question of “whether the garbage collection schedules and days are met in the neighborhood,” 71.35% of those surveyed responded that they are always or almost always met. Guadalupe is one of the people from Guadalajara who says she is happy with this service. He has a house whose rooms are rented to students in the Colonia Jardines Alcalde, which is why garbage is generated every day.
“The garbage passes almost daily, even on Saturdays; In fact, the boys even get upset because the pickers’ bells wake them up. But it’s better this way, because I can’t imagine what would happen to the house if they didn’t pass by as usual, all my bags would get together.”
The friendliness of the collectors is accentuated, as sometimes she is not able to get all the bags out to the street on time, but the workers wait for her. “Sometimes they have even helped me take them out, they are very kind.”
This is what Celia, a resident of Colonia Miraflores, agrees with, explaining that she has known her collectors for several years, who are very cordial when receiving their garbage. “With that kindness, one is happy to give them their tip with great pleasure.”
In fact, the survey confirms that 95% of the people surveyed highlight the kindness and respect of the people in charge of collecting garbage in their neighborhoods.
They can follow the truck in real time
With the aim of promoting efficiency in garbage collection at the service of the people of Guadalajara, in Guadalajara they applied technology to know the passage of trucks in real time.
This is the platform https://tequierolimpia.guadalajara.gob.mx, in which you can find out the passage of the truck units and, with this, make the public services system and the perception of the service more efficient.
On this platform you can see the map of the municipality and automatically know the location of the different units that are traveling through the Perla Tapatia at that moment, as well as know the average speed at which they move.
In addition, the map shows citizens the routes that each truck follows, so that the people of Guadalajara know exactly the blocks that each unit covers, in addition to being able to choose different neighborhoods by simply selecting them in the menu located to the right of the map. website.
THE INFORMER
The best services
- The survey promoted by “Alternativa Consultores” reveals that not only garbage collection has one of the best evaluations in the municipality, but also public lighting. Overall, this service received a rating of 7.17, compared to the 7.12 that garbage collection received.
- “The truth is we have seen that they have been eager to take to the streets. Here on Avenida Enrique Díaz de León you already have a completely different face with the light they put on it. Also with the paving,” says Antonio, a tenant in the area.
- “I think it has made it much easier for us to report to public services through WhatsApp, because they do follow up and have a quick response. I have reported the lights here in Providencia and in less than two days they have been fixed,” says Josué López.
- Among the services that still have the opportunity to improve, according to the survey, were the maintenance of parks and gardens, social support and medical care from the municipality, which were given a rating of 6.3, 6.2 and 6.2, respectively.
- For their part, those that received less attention were the paving and patching service, as well as the prevention and surveillance of the municipality, which remained in the middle of the table.
- Regarding public security, the current municipal president, Verónica Delgadillo, has already addressed some of the strategies that she will follow in her administration so that the municipality lives in peace and tranquility.
- Among the actions contemplated are reinforcing the vehicle fleet of the Guadalajara Police Station with 290 units, the promotion of the “Nest of Drones” strategy, through which surveillance will be carried out at strategic points in the city, improvements in the working conditions of the and the police officers who make up the corporation, and also committed to reinforcing security on school campuses, among others.
CT
