Indosat Changes Postpaid Service to IM3 Platinum, What’s It Like?

Liputan6.com, Jakarta – Indosat Ooredoo Hutchison launched a new identity for its postpaid service to become IM3 Platinum.

IM3 Platinum comes with a premium, exclusive touch, utilizing AI and a personal touch of human interaction to enhance the customer experience.

IM3 Platinum carries Simple, Next Level and is designed personally for customers who want it upgrade in a simple way.

The Platinum Experience at IM3 Platinum offers several main services, starting from the Platinum Network, namely the privilege line to connect to the Indosat network anywhere.

Furthermore, there is also Platinum Assistance which integrates technology and human interaction which will connect calls via the call center in a maximum of 30 seconds without going through an answering machine.

IM3 Platinum also has Platinum SmartASK, a portal supported by AI technology that automates customer questions in voice format and can provide fast and accurate answers via the myIM3 application.

Customers can also get priority service when there are questions that need to be handled quickly, via Platinum Official WhatsApp.

Indosat Ooredoo Hutchison Director and Chief Commercial Officer Ritesh Kumar Singh said that his party understands customers’ needs to continue to progress and this requires platinum experience support, in terms of service and network.

The leak of personal data of Indonesian citizens has occurred again, and has started to spread on the internet. This time, the leaked data is thought to have come from the registration of prepaid SIM cards for a number of cellular operators in the country.