The Federal Consumer Prosecutor’s Office (Profeco) reviews the adhesion contracts that telecommunications providers offer to consumers so that they can be clearer and simpler.
The Deputy Attorney for Telecommunications of the Attorney General’s Office, Idris Rodríguez Zapata, explained that Clarity is sought in the contracts and therefore an analysis of them is carried out.
During the meeting of the general director of the AT&T company, Mónica Aspe Bernal, with the head of Profeco, Iván Escalante Ruiz, They talked about areas for improvement in consumer service.
Escalante Ruiz permanently established a working group with AT&T representatives, in order to improve the percentages of conciliation of complaints received for the service provided by the telecommunications company.
During the meeting, Aspe Bernal said that the company he represents is an ally of consumers and added that, They strive daily to provide better service to their users.
The Consumer Protection Agency seeks to make the contracts of cell phone companies clearer for users. X -TWITTER-/ PROFECO
With information from SUN.
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