The Good End 2024 will be celebrated from Friday the 15th to Monday the 18th of Novemberallowing consumers access products and services with attractive discounts. However, some Mexicans wonder if they will have to face irregularities at the time of their purchase.
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Problems that could occur during Buen Fin 2024
These are some of the irregularities reported by buyers in previous editions of Buen Fin:
- Warranty issues: Difficulties in enforcing the warranty or returning products.
- Delivery delay: Common in online purchases.
- Online scams: Fake pages or deceptive practices.
- Confusing financing conditions: Difficulties in understanding the monthly payment terms without interest.
How to identify regularities?
Verify the authenticity of offers: Before buying, make sure the discounts and promotions are authentic through the Buen Fin app, which is available on Android and iOS.
Keep receipts and evidence of purchase: Keep tickets, screenshots of offers and purchase conditions. This evidence is useful if you need to file a complaint.
Participate in the SAT draw for electronic payments: Pay by card to participate in the special drawing, which promotes transaction security by making them traceable.
Recommendations
- Responsible purchasing: Plan your purchases to avoid unnecessary expenses.
- Check sites: Buy only from verified stores to avoid fraud.
- Compare prices: Research the actual price before purchasing.
What to do if they don’t honor an offer or inflate prices?
If a business does not respect an offer or you detect an inflated price, You can file a complaint directly with the establishment. If you do not receive a response, the Federal Consumer Protection Agency (Profeco) acts as a mediator. To start the process, enter the Profeco portal, present your receipts and follow the progress of your application. Profeco will supervise the businesses this Buen Fin to guarantee compliance with the promotions.
Profeco customer service: If you have problems or questions, you can call 5555688722 or send an email to Asesoria@profeco.gob.mx
Read: Tips to increase sales this Good end 2024
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