Not everything is rosy with streaming platforms. Although they are an excellent and practical option to enjoy a wide variety of entertainment, the truth is that, like other media, they also have their own flaws when it comes to execution. Or at least that’s what the Federal Consumer Protection Agency (Profeco), the organization in Mexico that revealed that both Amazon’s Prime Video and Netflix are the video-on-demand platforms with more complaints both about increases in their subscription prices and transmission failures.
What is a streaming platform?
A streaming platform is an online service that allows users to watch video content, such as movies, television series, documentaries and other programs, in real time and on demand. These platforms usually offer a wide variety of content, including original productions, exclusive to the platform, and licensed content from film studios and television production companies.
The most popular streaming platforms both in Mexico and in the rest of the world are the following:
- Netflix
- Amazon Prime Video
- Disney+
- HBO Max
- Apple TV+
- YouTube Premium
- Paramount+
- Peacock
These platforms usually offer several features in common, such as online content, on-demand access (users can choose what to watch and when), personalization (platforms may offer content recommendations based on user preferences) availability on multiple devices (Users can watch content on different devices, such as smart TVs, computers, tablets, and smartphones.)
In addition, offer excellent video quality (such as 4K and HDR)and have changed the way people watch video content, offering greater flexibility and variety compared to traditional television and DVD rental services.
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Netflix: The most popular, but also with complaints
Until last August, the Netflix streaming platform has received five complaints about additional subscription charges (rated by some users as “excessive”) and frequent rate changes. One of the complaints indicates that the subscription price was “altered,” which resulted in nothing more and nothing less than a “maximum rate” of 2,691 pesos. This case continues in the conciliation process, according to information shared by Profeco.
Since last year, Netflix also changed the rules of its service, announcing that account sharing would be removedwhich implies an extra charge for shared use. Additionally, an ad insertion policy was implemented, which can only be avoided with a higher priced plan.
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Prime Video receives complaints for not working well?
Amazon’s Prime Video streaming platform has been facing multiple disagreements, so Until last August it had a total of seven complaints, which makes it the company with the most reports. These complaints are due to increases in costs and changes in content presentation policies. Currently, the cases are in the conciliation process.
At the beginning of 2023, Prime Video also shared with its subscribers that it would begin adding ads to programming. To avoid these ads, users would have to pay an additional charge of $50.00 mxn per month. This change has caused great discontent among customers, who They question the validity of the new costs and the quality of the service offered.
What do they say about HBO’s Max?
Finally, HBO’s Max platform has also shared that it has received only one complaint about improper charging, which has already been resolved. It must be emphasized that this 2023, This platform service was in high demand thanks to the premiere of the second season of the “Game of Thrones” franchise. House of the Dragon.
It is important to mention that although there is a reduced number of complaints, this 2023 marks the first time that users have filed reports against streaming platforms.
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