06 dec 2023 om 14:54
At least 10,000 Dutch people have received too high a mortgage or other loan. This is because lenders have made mistakes when determining the maximum amount of money customers could borrow. This was reported by the Netherlands Authority for the Financial Markets (AFM).
Banks and other lenders are increasingly using automatic processes to determine how much money someone can borrow. But things sometimes go wrong.
This is possible, for example, because companies use all kinds of data about a customer’s income and expenditure. This data is increasingly collected automatically, but is not always correct. As a result, some customers borrow more than they can financially bear.
Reports received by the regulator AFM show that things often go wrong. The lenders have had to take measures for at least 10,000 Dutch people because they took out too high a loan. The regulator says it will pay extra attention to these types of incidents next year.
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