ANPVisitors at a concert by André Hazes on November 25.
NOS Nieuws•vandaag, 15:48
The extortionate resale of concert, match and festival tickets is a relatively minor problem. This is the conclusion of a study commissioned by the cabinet at the request of the House of Representatives.
Only 1 percent of all tickets are resold for a higher price. Just over 8 percent of all tickets sold are resold. A small part of that, 12.4 percent, goes to the next buyer for a higher or extortionate price.
The researchers spoke to ticket providers such as Eventim, House of Sports, the KNVB, Marktplaats, Mojo Concerts, Music Managers Forum NL, NOC*NSF and Ticketswap. But for example, the manager of Di-Rect and Wodan Boys, the Consumers’ Association and the Consumer and Markets Authority were also consulted.
No prohibition on resale
It also looked at what other European countries are doing to prevent extortionate prices. Only Spain and Bulgaria have a ban on resale.
The Dutch parties interviewed are not interested in this. The cabinet also does not think a ban is an option because people who cannot go to the concert or match at the last minute will no longer be able to get rid of their ticket.
What makes tickets expensive?
Due to the higher purchasing prices, many tickets for events have become more expensive recently. Sellers often charge service fees on top of the price of a ticket for a concert or sports match. For resale, in addition to a price mark-up, service costs are sometimes charged twice. The research did not focus on these service costs.
State Secretary Uslu of Culture writes in her letter to the House of Representatives that these costs are “not undisputed”. But for now she leaves it to the market.
“I note that entrepreneurs in the Netherlands who sell entrance tickets are allowed to charge service costs when selling entrance tickets. The amount is freely determined by the party that sells the tickets. The service costs must be communicated in a timely and clear manner. It is up to the consumer whether the entrance ticket worth the price plus the service charge.”
In half of the countries surveyed (Belgium, United Kingdom, France and Denmark) there are rules for resale, such as a price ceiling or a ban on making a profit.
Dutch ticket sellers and consumer organizations are interested in this. They prefer a legal regulation that determines who can sell and resell tickets, a so-called closed system. They consider a price markup of a maximum of 20 percent for resale to be reasonable.
More and more providers in the ticket sales market are already setting up such a closed system online, using increasingly innovative technology. The main consideration here is that in most cases consumers will look for a ticket online. At the moment, they can end up with unclear providers who sometimes charge exorbitant prices.
But because the problem is relatively small and the cabinet is resigning, State Secretary Uslu of Culture is not making any decisions at this time, no matter how annoying it is for a small group of consumers. Little is known about the effectiveness of national legal rules, says the State Secretary. A European solution for international ticket sales might also be better.
It is up to the next cabinet to make a decision about this.