NOSEA part of the NOS building at the Mediapark in Hilversum
NOS Nieuws•vandaag, 09:12
The work culture at NOS is out of balance, an independent research agency has come to this conclusion. For example, employees encounter unclear decision-making. They also believe that managers pay too much attention to the daily production process.
The majority of employees indicate that they feel safe. Yet undesirable behavior and undesirable forms of communication are also experienced. Details about the nature or extent of this are not stated. Further communication about the investigation and the next steps will take place internally for NOS employees, according to a press release.
The investigation was initiated in May in the wake of reports of inappropriate behavior at the NOS Sports department. 243 employees were interviewed at NOS News, NOS Sport, NOS Events and the supporting departments. In addition, in-depth interviews were conducted and almost 600 employees completed an online survey.
Social and psychological safety
The conclusion is that the internal organization is “out of balance on a number of points”. Some employees suffer from this, according to research agency CuLTR Diagnose. The NOS management says it will start working on the results.
A series of measures are recommended to promote social and psychological safety. For example, there must be more clarity about decision-making and personnel policy must be standardized. For example, employees note that action is not always taken if someone is not performing well and that it is unclear how special projects are allocated.
On the other hand, employees experience great cooperation, collegiality and strong mutual involvement. Care and professionalism emerge as strong points according to the research agency. At the same time, there is too much focus on the daily process. Respondents indicate that a long-term vision is lacking. They also experience pressure from delivering news 24 hours a day via online, TV, radio and social media.
Strong ambition for improvement
There should be a new vision of leadership. It is also recommended that managers be structurally trained and evaluated. Moreover, managers sometimes have too many people under them to be able to fulfill their role properly.
More attention should also be paid to evaluation and improvement actions for other employees. Many people need that, the researchers conclude. The staff must jointly arrive at a culture code, the advice states.
“The results of this research give us good insight into what stands in the way of people and the organization,” says general manager Gerard Timmer. He emphasizes that the results are discussed internally with the staff. He is confident that the research “will translate into a significant ambition for improvement”.
At the beginning of this year, almost a hundred NOS Sport employees approached external confidential counselors with reports of inappropriate behavior. These concerned reports over a period of twenty years. Due to the many reports about an unsafe working environment, the editor-in-chief of NOS Sport resigned in March this year. Initially, this was going to happen eventually, but after much criticism it was decided that the editor-in-chief would leave immediately. According to the NOS, changes have already been initiated in the sports editorial office and the results of this cultural research will now also be used.