Interbank assures that errors in the application have been resolved. Credit: composition Infobae/Andina/Interbank
The Interbank bank announced today, Monday, September 18, that the flaws in its application—which have reduced the accounts of thousands of users to “zero soles”—have already been solved. However, those affected assure that the problems still persist, since they continue to see the absence of their money in their savings accounts.
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“To our customers: we want to inform you that the cases of duplicate debit card consumption have already been resolved. Now you can see your balance correctly. We are sorry for the inconvenience caused,” reads the publication on the bank’s social networks.
Interbank client, Alicia Meza, said that she was one of those affected by the failure in the bank’s system. | Successful News
Comments from affected people include:
“They haven’t solved anything for me! I also withdrew money from my piggy bank and it never reached my account, and they don’t even answer the phone!” “They still haven’t returned my money, I just contacted WhatsApp and they told me to wait 24 hours,” are some of the comments reported via X (Twitter).
Complaints persist against Interbank for balance reduction. Photo: capture Twitter/Facebook
Due to the criticism expressed in the initial statement about “the problem solved,” the aforementioned bank shared a clarification about duplicate debit card consumption and reiterated that users’ money “is safe.”
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“The operational process has been solved. However, in some cases, this solution will be reflected in your accounts progressively in the coming hours. We guarantee that your balances are safe,” they added.
New statement from Interbank
In dialogue with Infobae Perú, the president of the Peruvian Association of Consumers and Users (Aspec), Crisolucion Cáceres, pointed out what has happened with Interbank violates one of the main rights such as the ideal service that assists the consumer established in the Consumer Code .
“In the case of financial entities, one of the main features of the service that the consumer expects to receive is security. That is, your money is safe and you can use it whenever you want. If for some reason, the consumer cannot access his deposits, security has been left aside,” he expressed to this editorial team.
Regarding the first statement from Interbank, yesterday, September 17, in which it stated that the problem was due to duplicate consumption with debit cards; Aspec considered that this statement is disconcerting in relation to the problem publicly reported by its clients. “For several reasons, it has ended up generating more uncertainty than tranquility,” said the union.
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In this regard, they expressed their surprise that an event that occurred on September 12 was only reported on the 17th, that is, five days later.
“It is clear that the impact on account balances is not a mere possibility, it is a reality that is demonstrated by the public protest of many users through social media, which has been reported by the media.” , they stated.
“The bank’s elusive response would show that one of the country’s main financial entities does not have computer support systems and protocols to resolve this type of situation in hours and not days,” they added.
Peruvian Association of Consumers and Users indicated that the SBS must issue corrective measures against the bank. Photo: Andina
Given this context and due to the persistent complaints, Aspec urged the Superintendence of Banking, Insurance and AFP (SBS) to, using its prerogatives, urgently carry out supervisory action in the aforementioned bank in order to determine the responsibilities and corrective measures that are required as well as seeking immediate compensation for users.
He emphasized that what happened is not a minor issue because not only is it harming the right of consumers to receive an ideal service, but it is also negatively affecting the financial system in its entirety, generating distrust and attacking the healthy practice of savings. .
The economic sanction that can be generated against the bank would go up to 450 UIT (S/2 million 227,500) “depending on the severity of the offense and the recidivism,” Crisolucion Cáceres noted to this medium.
On the other hand, the National Council of Consumer and User Associations of Peru (Conacup) regretted that in light of the latest complaints and reports of public complaints from affected consumers, the aforementioned banking entity has only recently recognized the lack of suitability of its services.