Avianca extends free coverage to passengers affected by the airline Viva Air
The vice president of network and airport operations, Julián Laverde Bermúdez, informed the public through a video broadcast on official accounts that Viva Air passengers who continue to have difficulties in their itineraries will continue to be assisted by Avianca, since the support that culminated on Monday, March 6, would go until March 12.
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Avianca confirmed to the passengers that the company reiterates its willingness to relocate Viva Air travelers voluntarily and free of charge “extending the protection date for travelers with tickets issued until March 12.”
It was also mentioned that between February 27 when Avianca was forced to suspend its flights, leaving thousands of travelers stranded at the country’s airports, Argentina and Peru, to date it has protected more than 22,100 Viva customers, from the of which 19,300 have been on national routes and 2,800 on international routes.
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Likewise, it was informed by the directives that Avianca will work with the national government and the relevant authorities to define the actions that must be taken into account for the benefit of customers who have Viva Air tickets for after March 12.
Airlines reached an agreement to benefit Viva Air travelers who have been affected. @AerocivilCol. Twitter
Since Viva Air announced the suspension of its operations in the national territory, Civil Aeronautics has worked jointly with other air transport companies because in some airports there are still people claiming for the violated rights and demanding a solution to travel to the destinations that had programmed.
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As a result of the situation, the Ministry of Transportation managed to relocate 13,064 people on March 2, representing 48% of the travelers who ended up affected by the low-cost airline. Despite the attention given to users, the authorities continue to work hand in hand with air transport companies to transport them all as soon as possible.
Taking into account everything that is still missing, Aeronautics made an important announcement on Sunday, March 5, in which it gave birth to travelers who bought tickets with Viva and still do not have a solution to get around, since it extended the service period of the contingency by airlines to help citizens.
“The @AerocivilCol and the airlines that jointly support the protection of passengers affected by the closure of operations of @VivaAirCol, agreed to extend the contingency measures until next Wednesday, March 8 inclusive,” added the authority through its official account. Twitter.
Among the air transport companies that joined forces to work and attend to stranded passengers are; Latam, Avianca and Satena, although in the first instance they had joined the Air and Wingo strategy. All these companies offered special customer service places and arranged seats on their flights, according to availability, free of charge or at no cost.
For these benefits to take place, passengers must have confirmed tickets or reservations issued by Viva Air to fly until March 12 and go directly to the airports. Said relocation will be made free of charge and in order of arrival, on the flights of the airlines that have availability.
Aerocivil concluded the information provided to the public, ensuring that during the week it will evaluate each of the provisions to try to mitigate the impact on passengers who had scheduled trips with Viva Air.
SuperTransporte initiated an administrative investigation against Viva Air. @infopresidencia. Twitter
On Wednesday, March 2, the Superintendence of Transportation opened an investigation against Viva for the effects on passengers that have resulted from the cessation of operations implemented by the airline. Also, the entity imposed an administrative measure in which it orders the airline to implement a service plan for users within which “compensatory measures” are taken and the refunds that may apply.