Currently, it is very common to find that famous extra charge that is seen on the ticket corresponding to the concept of “services” which belongs to the tip, either when you go to a restaurant, bar or cafeteria. There are many establishments that include it in the final account so that it is paid in a mandatory way, but this is an illegal practice and then we are going to tell you how to act if they want to charge you for this concept.
Normally in Mexico it is customary that the tip corresponds to between 10% and 15% of the total consumption that customers pay and is intended for waiters to thank the good service and attention to the consumer.
However, the Federal Consumer Protection Agency (Profeco) has already made it clear that the tip is not mandatory. Nevertheless, there are those who incur in these practices that violate the rights of the client.
What are tips?
Now, you have to know that the tip is an economic remuneration that depends on each consumer, the truth is that it is part of the income that workers obtain, since some do not have a fixed salary.
Thus, the tip not only becomes a voluntary gratuity, but for many consumers it is a habit of courtesy, particularly when the service they paid for was pleasant.
But one thing is the practices of the diners and another what the institutions in charge of monitoring consumer rights say, such as Profeco, because according to the agency, the client is the one who decides the amount that he will leave or not as part of the tip.
As such, Profeco indicates that compulsorily collecting tips is illegal and not only applies in food and beverage establishments, but also in shopping malls, hotels, gas stations, parking lots and more.
This practice will also be sanctioned in the event that restaurants argue that the tip is included in the bill due to policy issues. Given this, Article 10 of the Federal Consumer Law states that it is prohibited: “(…) to apply coercive or unfair methods or practices, or abusive clauses or conditions imposed in the supply of products or services.”
Similarly, Article 10 states that it is prohibited to charge and provide services to the consumer in addition to those originally requested or expressly accepted, either in writing or electronically.
Did they charge you a mandatory tip? We tell you what you can do
If you do not know a charge on your account or ticket, you can ask the person who assisted you for clarification. If there is an objection or corresponds to the tip, Profeco makes available to the consumer different ways to file a complaint.
And it is that including the tip in your bill is a practice that must be denounced to prevent it from being normalized. To do this, Profeco offers attention through its Twitter inbox @Profeco or in the email [email protected] Another way you have to report the mandatory collection of tips is by calling 55 5568 8722.
In any channel you must provide Profeco with the following information: name or business name of the provider, full address, including number, street, neighborhood, mayor or municipality, state and zip code.
How much should be left as a tip?
In general, the tip corresponds to 10%, although the law does not specify an exact minimum on the consumption for which it is paid. Therefore, the amount that you want to leave depends on the client and the conditions of the service that he has received.
Likewise, remember that establishments are obliged to display the prices of each of their services or products, they cannot require a minimum consumption or unjustifiably increase their rates.