After a few weeks ago users reported on social networks failures that they presented when trying to withdraw cash with their debit cards and other problems, this Friday, HSBC Mexico reported that there will be bonuses for its customers.
The bank announced that it will be awarded 5% refund on all purchases made with the bank’s debit card, which will apply from November 1 to 10, 2021.
“We are sorry and we took action. We know that you had a bad experience not being able to use your HSBC debit card during the period of execution of improvements to our system,” says the message that the bank has begun to send to its customers.
According to the bank, the 5% refund on purchases will be valid for customers who were impacted by a temporary difference in their balances, derived from unsuccessful transactions at ATMs or point-of-sale terminals from October 10 to 18 .
A) Yes, the bonus will be applicable to a maximum of accumulated purchases of five thousand pesos and it can be identified with the legend “HSBC debit purchases compensation”.
In the details of the bonus, HSBC explains that the maximum refund will be 250 pesos.
At the by, The bank recalled that the commissions that could be generated in the use of ATMs of other banks will be rewarded due to the failure of their cards from October 10 to 18.